AI chatbot
A customer-facing chatbot grounded in your own documents, policies and product catalogue rather than the open web. It qualifies leads, handles the recurring questions your team answers a hundred times a month, and escalates to a person the moment the conversation calls for one. Guardrails keep it inside your documents, so it does not commit to a price, a date or a promise the business cannot honour.
What you hold in your hand at the end.
The actual files, accounts, videos, and runbooks you walk away with.
- 01Knowledge base ingested: docs, policies, product catalogue, past tickets
- 02Guardrail configuration: topics it refuses, prices it can quote, escalation rules
- 03Widget embedded on your site, or integrated into Messenger / Viber / WhatsApp
- 04Admin dashboard for reviewing conversations and editing knowledge
- 05Month-one training session + shared playbook for when to intervene
The work itself.
In-scope activities. Everything here is part of the quoted price. No line-item surprises.
- Grounded in your docs, policies, product catalogue, and prior support tickets
- Guardrails that keep it to your documents and hand over to a human rather than guess at prices, dates or capabilities
- Handover to a human when needed, with full conversation history
- Widget embedded on your site + optional WhatsApp / Viber / Messenger
- Monthly report: volume, satisfaction, deflection rate, top unanswered questions
- Cancellable monthly: no 12-month lock-in
What lands in your inbox.
Monthly services stay monthly. Here's what happens in the background, and what you see.
- 01
Knowledge base refreshed when your docs / policies / product change
- 02
Weekly review of edge-case answers: tightening guardrails as they show up
- 03
Monthly conversation analytics + list of top unanswered questions
- 04
Version upgrades and vendor changes done for you: no surprise deprecations
What this service doesn't include.
Said up front, so nothing surprises anyone at invoice time. Most of these can be scoped in separately. Say the word.
Replacing a human support team outright (if that's the goal, we'll say no)
Medical, legal, or financial advice bots (regulated and out of scope)
Language-model training from scratch: we use hosted models with lookup against your documents
Typical situations that fit.
- Case 01
E-commerce store drowning in 'where is my order' tickets
- Case 02
Service business fielding the same pre-sales questions daily
- Case 03
SaaS product adding an in-app copilot for onboarding and documentation
Things clients actually ask.
Will it hallucinate prices or promises?
No. Guardrails restrict it to what's in your docs. If a customer asks about a price not documented, the bot escalates: it doesn't guess.
What happens when the bot can't answer?
It escalates to a human via your chosen channel (email, Slack, Intercom). The full transcript is passed along so the human has context.
Can it work with PDFs, videos, old support tickets?
Yes. PDFs and docs are re-indexed on change or on a schedule, whichever suits you. Video transcripts can be added. Old support tickets are excellent source material. We set up an import.
Services we tend to ship together.
- 13€600/mo
AI voice agent
An agent that answers the phone, books the appointment and hands off the rest.
Read more → - 11from €2,300
Internal AI assistant
A private chat interface to your own documents, with citations back to the source.
Read more → - 02from €2,000
CRM / ERP platform
Multi-module SaaS platform: customers, deals, invoicing, stock, operations on one data model.
Read more →
Want this scoped for your business?
30 minutes, no slide deck. We ask the questions that decide whether the engagement fits, and by end of day you have a written summary and an indicative price. The fixed price comes with the written scope after discovery.