AI voice agent
A voice agent that answers your business line around the clock. It books appointments into your calendar, answers questions about hours and services, qualifies inbound leads, and hands the call to a person the moment one is needed. Grounded in your real booking rules and product information, not a generic phone-tree script.
What you hold in your hand at the end.
The actual files, accounts, videos, and runbooks you walk away with.
- 01Provisioned number routed to the agent, with call-forwarding to your team
- 02Conversation prompt + guardrails tuned to your business, booking, and refusal rules
- 03Calendar integration with available-hours rules and buffer times
- 04Admin dashboard for reviewing calls, correcting mistakes, editing prompts
- 05Month-one tuning based on the first 50–100 real calls
The work itself.
In-scope activities. Everything here is part of the quoted price. No line-item surprises.
- Phone number provisioned (local or toll-free) with your existing line as fallback
- Real-time conversation powered by a hosted voice LLM (OpenAI Realtime, Retell, or equivalent)
- Calendar integration: books into Google Workspace, Microsoft 365, or your tool
- Call recording + transcript emailed after every call (with caller consent)
- Escalation rules: human handoff on keyword, complaint, or caller request
- Monthly report: call volume, resolution rate, top topics, escalations
What lands in your inbox.
Monthly services stay monthly. Here's what happens in the background, and what you see.
- 01
Weekly review of flagged calls: wrong answers, missed handoffs, caller friction
- 02
Prompt and rule updates as your hours, services, or pricing change
- 03
Monthly report: call volume, bookings made, escalation rate, next-month tuning plan
- 04
Minor flow additions (new intents, extra FAQ coverage) included in the monthly fee
What this service doesn't include.
Said up front, so nothing surprises anyone at invoice time. Most of these can be scoped in separately. Say the word.
Voice minutes: pass-through on your telecom account (typical: €0.03–0.06 / min)
Outbound sales calling at scale: regulated, and not what this service is
Emergency lines: if a life is at stake, a human must pick up
Typical situations that fit.
- Case 01
Clinic or salon that loses bookings when the phone rings during appointments
- Case 02
Restaurant taking reservations after hours without hiring a night shift
- Case 03
Service business qualifying inbound leads 24/7 before they ghost
Things clients actually ask.
Will callers know it's an AI?
We disclose that it's an automated assistant when it picks up, because it's the honest answer and, in the EU, increasingly a legal requirement. Callers can ask for a human and get routed to your team.
What languages does it handle?
English and Bulgarian out of the box, with other European languages available depending on the voice model. Accent handling is good on current-gen models. Test calls in discovery so you hear it before signing.
How does it compare to a receptionist?
Faster and cheaper for the repetitive calls (hours, bookings, directions). Worse at empathy, complex complaints, and anything that calls for judgement. It's built to hand those off, not pretend to solve them.
Services we tend to ship together.
- 12€250/mo
AI chatbot
Lead qualification and support that answers the real questions instead of repeating your standard answers.
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AI automations
n8n flows, scripts and LLM glue for the work no one should do by hand.
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CRM / ERP platform
Multi-module SaaS platform: customers, deals, invoicing, stock, operations on one data model.
Read more →
Want this scoped for your business?
30 minutes, no slide deck. We ask the questions that decide whether the engagement fits, and by end of day you have a written summary and an indicative price. The fixed price comes with the written scope after discovery.