AI voice agent
A voice agent that answers your business line around the clock. It books appointments into your calendar, answers questions about hours and services, qualifies inbound leads, and hands the call to a person the moment one is needed. Grounded in your real booking rules and product information, not the generic phone-tree script that drives your customers to your competitors.
What you hold in your hand at the end.
Concrete artifacts, not abstract "documentation" — the actual files, accounts, videos, and runbooks you walk away with.
- 01Provisioned number routed to the agent, with call-forwarding to your team
- 02Conversation prompt + guardrails tuned to your business, booking, and refusal rules
- 03Calendar integration with available-hours rules and buffer times
- 04Admin dashboard for reviewing calls, correcting mistakes, editing prompts
- 05Month-one tuning based on the first 50–100 real calls
The work itself.
In-scope activities. Everything here is part of the quoted price — no line-item surprises.
- Voice number provisioned (local or toll-free) with your existing line as fallback
- Real-time conversation powered by hosted voice-LLM (OpenAI Realtime, Retell, or equivalent)
- Calendar integration — books into Google Workspace, Microsoft 365, or your tool
- Call recording + transcript emailed after every call (with caller consent)
- Escalation rules: human handoff on keyword, complaint, or caller request
- Monthly report: call volume, resolution rate, top topics, escalations
What lands in your inbox.
Monthly services stay monthly. Here's what happens in the background, and what you see.
- 01
Weekly review of flagged calls — wrong answers, missed handoffs, caller friction
- 02
Prompt and rule updates as your hours, services, or pricing change
- 03
Monthly report: call volume, bookings made, escalation rate, next-month tuning plan
- 04
Minor flow additions (new intents, extra FAQ coverage) included in the monthly fee
What this service doesn't include.
Said up front, so nothing surprises anyone at invoice time. Most of these can be scoped in separately — say the word.
Voice minutes — pass-through on your telecom account (typical: €0.03–0.06 / min)
Outbound sales calling at scale — regulated, and not what this service is
Emergency lines — if life-safety is on the line, a human must pick up
Typical shapes that fit.
- Case 01
Clinic or salon that loses bookings when the phone rings during appointments
- Case 02
Restaurant taking reservations after hours without hiring a night shift
- Case 03
Service business qualifying inbound leads 24/7 before they ghost
Things clients actually ask.
Will callers know it's an AI?
We disclose that it's an automated assistant on answer, because in the EU it's the honest answer and increasingly required by law. Callers can ask for a human at any point and get routed to your team.
What languages does it handle?
English and Bulgarian out of the box, with other European languages available depending on the voice model. Accent handling is strong on current-gen models — test calls in discovery so you hear it before signing.
How does it compare to a receptionist?
Faster and cheaper for the repetitive 70% (hours, bookings, directions). Worse at empathy, complex complaints, and anything that calls for judgement. It's built to hand those off, not pretend to solve them.
Services we tend to ship together.
- 12€250/mo489 лв./mo
AI chatbot
Lead qualification and support that answers the real questions, not the FAQ back at you.
Read more → - 10from €500from 978 лв.
AI automations
n8n flows, scripts and LLM glue for the work no one should do by hand.
Read more → - 02from €2,000from 3,912 лв.
CRM / ERP platform
Multi-module SaaS platform — customers, deals, invoicing, stock, operations on one data model.
Read more →
Want this scoped for your business?
Thirty minutes, no slide deck. We ask the questions that decide whether the engagement fits, then send a written scope and a fixed price inside one business day.